Refund | Exchange Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or an exchange. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Please note that items returned to us without first requesting a return will not be accepted.

 

Return and Refund Policy

Our rigorous quality control process ensures that all products are in perfect condition when shipped.

Returned items must be in brand new, unused condition, identical to the condition when received, and properly stored in the original or equivalent packaging.

If the product is a custom steering wheel, car body film, custom leather case, etc., and is currently in production, refunds or returns for non-quality issues will not be accepted.

For electronic products and screen products, returns can only be requested within 30 days from the date of receipt after installation or use. When returning, please ensure that the product comes with all original accessories (hardware, cables, screens, brackets, manuals, original packaging boxes, etc.) in good condition, and return them together with the original packaging.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Contact Us for Returns: Please contact our customer service via email or chat to obtain the latest return address.

Note: Our company's address is not the return address, which will be specified via email after submitting the official return request.

 

Return and Exchange Policy

We offer a 30-day return and refund policy (shipping costs are non-refundable). Please contact us within 30 days of receiving your item to initiate a return or exchange. Unfortunately, once this 30-day period has passed, we will no longer be able to accept return requests. We kindly ask for your understanding and cooperation in this matter. We sincerely appreciate your patience and consideration.

 

How much is the shipping cost for returns or exchanges?

If you wish to cancel an order, please contact customer service as soon as possible before the order is shipped. If your order has already been shipped but you still wish to cancel, please return it upon receipt and follow the guidelines under "b".
Within 30 days of receipt, if the product is not defective, please note that the shipping costs for returns or exchanges, as well as any applicable duties and other fees, will be borne by the customer.
  • a. For exchange orders, the customer is responsible for both the return shipping and the re-shipping costs. Additionally, an 8% restocking fee will be charged. The return shipping cost will be deducted from the refund amount. (For bulk items, please email support@tmatesla.com for confirmation.)
  • b. For return orders, the customer is responsible for the return shipping cost. Additionally, an 8% restocking fee will be charged, which will be deducted from your refund amount. (For large items, please email support@tmatesla.com to confirm the detailed amount.)

 

Product Quality Issues

We offer a 1-year warranty from the date you receive the product.

  • Within 30 days of receiving the product, if there are quality issues, please provide pictures or videos as proof. We will bear the return shipping cost after confirmation.
  • From day 31 to 365 after receiving the product, if there are quality issues, TMATE will be responsible for replacement and repair, but the round-trip shipping cost will be borne by the customer.

 

Received Incorrect or Defective Products

If you receive the wrong product or suspect a manufacturing defect, please contact customer service at support@tmatesla.com within 72 hours of receiving the order. You need to provide photographic evidence and a detailed description of the order issue. Please note that submitting a claim does not automatically guarantee a refund; we reserve the right to thoroughly investigate all claims and make a final decision.

 

Package Rejection

If you no longer need the product during transportation, please accept the delivery and contact our customer service for further assistance. As our shipping and return warehouses are different, please do not reject the package during transportation. If you have any questions, please contact our customer service, and we will help you resolve them.

 

Tracking Your Return

After sending out the package, please provide the tracking number to our customer support. Our team will track your return and help resolve any issues promptly.

 

Address Verification

Please ensure that your address is accurate and correct when placing an order. If the package is returned due to incorrect, insufficient, undeliverable, or unclear address information provided by the customer, the customer will be responsible for the cost of return and reshipment.

 

Refund Process

Once we receive and inspect your return, we will notify you and inform you if the refund is approved. If approved, you will automatically be refunded on your original payment method within 10 business days. Please keep in mind that your bank or credit card company may also take some time to process and post the refund. If you have not received your refund after 15 days, please contact us via email at support@tmatesla.com or text message at (+1) 2134211634.

 

Note:

We solemnly promise that all products undergo rigorous quality inspection before leaving our warehouse to ensure their proper functioning. If you find that the product is not working properly after receipt, please be sure to take clear photos or record a video detailing the issue and contact us promptly. We will respond to your feedback promptly and sincerely, seeking a mutually satisfactory solution.

We kindly ask for your understanding that without specific photographic or video evidence showcasing the product's issue, we may not be able to provide an effective solution directly and may consider declining the return. We deeply regret any inconvenience this may cause and extend our sincerest apologies. At the same time, we look forward to resolving any issues you may have through active communication and collaboration.

 

Other Questions: If you have any other questions, please feel free to click here to contact us.